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Client support

How can we help?

Support hours: [HOURS]. Every request gets a ticket number so nothing gets lost.

Submit a ticket Use the form below or email [email protected]. Best for anything that isn't stopping work. Start a remote session Only when a technician asks you to. They'll give you a code to connect. Call 714-943-0877 For urgent issues: you can't work, or you suspect a security problem.
Think you clicked something bad, or see a ransom message? Disconnect from Wi-Fi, don't turn the computer off, and call us right away at 714-943-0877.

Submit a support ticket

Include any error message, and when it started. Screenshots can be emailed to [email protected].

Remote session

Only connect when you're on the phone or in a ticket with an Ingenious Geeks technician. We will never call you unexpectedly asking for access.

Quick fixes

Reset your Microsoft password Recover your Google account

Suspicious email? Don't click or reply. Forward it to [email protected] and delete it.

Something just stopped working? Save your work and restart before filing a ticket. It fixes more than you'd think.

Priority levels

How we triage requests

PriorityExamplesFirst response
CriticalOrganization-wide outage, suspected breach, ransomware[CRITICAL TARGET]
HighOne person can't work: no sign-in, no email, dead computer[HIGH TARGET]
NormalPrinter trouble, slow computer, an app misbehaving[NORMAL TARGET]
LowNew user setup, software request, how-to question[LOW TARGET]

Not a client yet? Book a consultation instead.